Framing INFO, FAQ's, and Currently Available Colors and Styles for our Picture Frames and Furniture

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***PLEASE DO NOT PURCHASE THIS LISTING***
Are you looking for a frame for your photo or artwork, but have some questions on figuring out the size you should order, or what colors and styles you can choose? Well, you have come to the right place! Since we build each frame to order from scratch, and everything is customizable, the possibilities are endless.
Of course you are always welcome to send us a CONVO if you have any questions at all, but we will attempt to include some pertinent information in this listing to help out and make things more clear.
You are always welcome to call us if you have a question as well.
Our phone number is 801-596-2093 (10 am - 6 pm M-F Mtn time zone)

P.S. We are currently adding information to this page, so pardon our virtual dust.

SIZING QUESTIONS:
Q: If my print measures 5" x 7", what size frame should I order?
A: The frame size listed is the size of the opening on the back of the frame (the size the frame HOLDS). *Please see the second image for an illustrated example.* The viewing area will be slightly smaller to allow for the frame edge overlap. If you know what size you want the "viewing area" of the frame to be, you can send us a message and we will create a custom listing for you to be sure we build your frame the size you need. If you need to order a frame that fits in a specific spot on a wall, you can let us know the Overall outside dimensions you need as well.
For a standard 5x7" photo with a little bit of the edge covered all the way around, you should order a 5x7 frame.

Q: What is the largest frame size you can make?
A: We can build frames at any size- we have built 7-foot long frames before for local customers... BUT, because we are shipping frames on Etsy, we are limited to the sizes that can safely be shipped via USPS. We can build/ship frames up to 24x36" for our Etsy customers.

Q: I see a frame style I like in your shop, but I only see it in an 8x10" size. Can I order an 11x14"?
A: Yes! We can build any of our frame styles (in any color) in any dimension up to 24x36. If you don't see what you are looking for in a regular listing in our shop, we would be happy to set up a custom listing for you.

Q: I would like a mat with my frame. Is this possible? How much does it cost?
A: Yes, we can include a mat in the color of your choice. We have a lot of mat colors to choose from. For a list of mats we stock, you can copy and paste this link: http://www.crescentpro.com/pdf/selectSpec.pdf
We include mats at no extra charge with the purchase of frames 11x14 and smaller. For larger mats or mat-only orders, please contact us for a price quote.

PRICING QUESTIONS:
Q: I am ordering more than one frame. Can I get a price discount?
A: We typically give price discounts on bulk orders of 10 or more frames. The discount is 10% off of the listed price. Since each frame is made by hand, regardless of how many are ordered, we cannot offer special discounts for only a couple of frames, but we can look into shipping the frames the cheapest way possible to save you $$ that way (and we never make a profit off of the shipping- we charge you what the post office charges us).

Q: What about wholesale?
A: Because our frames are so labor-intensive to make, we are unable to wholesale in the true sense of the word, but we can offer bulk order discounts - contact us if you need more information and let us know the specifics of what you are looking for so we can get you a price quote.

Q: How are your frames priced?
A: We price our different frame stocks by the linear foot. Each style has a different price point per linear foot. Contact us if you need a special, larger size that you aren't seeing available in our shop and we will give you a complete price quote including shipping to your location.

SHIPPING/GENERAL QUESTIONS:
Q: Do you ship outside the U.S.?
A: Yes! We don't have the shipping prices listed to countries outside the U.S. because the prices vary so much and frames are heavy. We want to make sure that you are only charged the exact amount for shipping that we are, so send us a convo and let us know what you are looking for and your country and we will get you price quote and the precise shipping charge.

Q: Can you ship using a different carrier?
A: Yes, we will ship UPS or FedEx at customer request. Please contact us for a price quote if you prefer these carriers to USPS.

Q: How long does it take to receive my order once it is placed?
A: Once we receive payment, we begin construction of your frame order. All of our frames are built from scratch starting with raw wood, with the exception of frames in our ready-made SAME DAY SHIPPING section: http://www.etsy.com/shop/signedandnumbered?section_id=6477034
The process takes 7-10 business days from start to finish. Once your order ships you will receive an email with the package tracking information. If you need your order sooner or for a specific date, please contact us and let us know. We can usually accommodate you if you let us know what you need! :)


Thanks for looking!
S&N

Payments

We accept many forms of payment- Paypal or credit card via Etsy Direct Checkout are processed right away. For checks or money orders, please send payment as soon as possible. We will start building your order once we receive payment. This goes for echecks through PayPal as well-- we will start building once the payment clears. Please send check or money order ASAP so we can get your order underway! :)

Shipping from United States

Each of our frames are built to order from raw wood, and each frame gets a six and sometimes seven step finish. As you can imagine, this takes some time so please allow 7-10 business days for your frame order to be built, finished, assembled, packaged and shipped. Occasionally we need a day or two extra depending on our current volume of orders. Keep in mind it may take up to 20 full days to receive your frames when weekends and shipping time are considered. They are handmade with love and we strive for quality over speed.

If you need your frames by a certain date, please let us know as soon as possible. We can almost always accommodate your schedule as long as we know the date you need your order to arrive. If you need to put a RUSH on your order, we are happy to do this but we charge an additional $10 per frame for rushes.

We ship to the address you give us on Etsy, so please make sure this address is up to date!

DOMESTIC SHIPPING:
We ship most small packages via USPS Priority Mail. Larger packages are shipped via UPS Ground. Once your order ships, you will receive an email with your package tracking number. USPS Priority Mail takes 2-3 days in transit, UPS Ground takes 3-10 days in transit.
INTERNATIONAL SHIPPING:
International orders are shipped via USPS Priority Mail if the weight is over 4 pounds, and smaller items are shipped via First Class International.

We cannot mark international orders as "Gift" on the customs form or otherwise falsify customs information.
We have no responsibility or information regarding import duties, taxes, customs, etc. that might be charged by the home country of our international customers.
Customs are the responsibility of the purchaser, and are, unfortunately, very often a part of purchasing internationally.

Refunds

Please contact us if you are unhappy with your frame order in any way, and we will do whatever we can to make it right for you. If the mistake was yours, we will still work with you to come to a solution that makes us both happy. We know who keeps us in business, and we truly appreciate our customers!

We use real glass in our smaller frames. On frames over 16x20 inches we recommend plexiglass for safety and stability in shipping. Though glass breakage is rare, postal folks do tend to throw boxes around, so on occasion we will encounter a broken pane of glass. If your glass has broken during shipment, please contact us and we will send you a new pane of glass ASAP.
If you hear broken glass rattling around in your box, DO NOT OPEN the package. Simply write "DAMAGED - RETURN TO SENDER" on the box and give it back to your carrier. They will send the box back to us and we will replace whatever needs to be replaced and ship it back to you ASAP.

If you would like to make an exchange, we are happy to do this as well. Please keep your original packaging for returning your item(s), and write REFUSED and/or RETURN TO SENDER on the box so you are not charged for return shipping. If you have opened the packaging, you may be charged to ship the package back to us. If you are willing to cover the shipping back to us, we will reship the exchange item at our cost.
Make sure you contact us to make arrangements for your exchange so we can be on the lookout for your package.

Additional

We welcome custom orders and sizes and offer mats in a wide variety of colors. Please feel free to convo us for more information. Thanks a bunch!
-Leia & Phil

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