Hello! Thanks for looking at our shop's policies. If you have any questions, just let us know!
We accept many forms of payment- Paypal or credit card via Etsy Direct Checkout are processed right away. We will start building your order once we receive payment. For "echecks" through PayPal, we will start building once the payment clears.
Due to new online sales tax applications in several states, we are no longer able to accept checks or money orders as form of payment. Sorry for the inconvenience.
Each of our frames are built to order from raw wood, and each frame gets a six and sometimes seven step finish. As you can imagine, this takes some time so please allow 2-3 weeks for your frame order to be built, finished, assembled, packaged and shipped. Occasionally we need a day or two extra depending on our current volume of orders. Keep in mind that shipping times may vary and could take anywhere from 2-10 business days to arrive. They are handmade with love and we strive for quality over speed <3
If you need your frames by a certain date, please let us know as soon as possible so that we can do our best to accommodate.
We ship to the address you give us on Etsy, so please make sure this address is up to date!
We ship most small packages via USPS Priority Mail. Larger packages are shipped via FedEx Ground. Once your order ships, you will receive an email with your package tracking number. USPS Priority Mail normally takes 2-3 days in transit, FedEx Ground takes 3-10 days in transit.
We currently don't offer international shipping.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 5 days of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact me if you have any problems with your order.
Please contact us if you are unhappy with your frame order in any way, and we will do whatever we can to make it right for you. If the mistake was yours, we will still work with you to come to a solution that makes us both happy. We know who keeps us in business, and we truly appreciate our customers!
We use real glass in our smaller frames. On frames over 11x14 inches we recommend plexiglass for safety and stability in shipping. Though glass breakage is rare, postal folks do tend to throw boxes around, so on occasion we will encounter a broken pane of glass. If your glass has broken during shipment, please contact us and we will send you a new pane of glass ASAP.
If you hear broken glass rattling around in your box, DO NOT OPEN the package. Simply write "DAMAGED - RETURN TO SENDER" on the box and give it back to your carrier. They will send the box back to us and we will replace whatever needs to be replaced and ship it back to you ASAP.
If you would like to make an exchange, we are happy to do this as well. Please keep your original packaging for returning your item(s), and write REFUSED and/or RETURN TO SENDER on the box so you are not charged for return shipping. If you have opened the packaging, you may be charged to ship the package back to us. If you are willing to cover the shipping back to us, we will reship the exchange item at our cost.
Make sure you contact us to make arrangements for your exchange so we can be on the lookout for your package.
Q: My print measures 5" x 7". What size frame should I order?
A: The frame sizes listed in our shop refer to the opening on the back of the frame (the size the frame will HOLD).
The viewing area on the front of the frame will be slightly smaller to allow for the frame edge overlap.
If you want a frame built to an exact "viewing area" size, send us a message and we will create a custom listing for you or give you tips on the correct size to purchase.
If you need a frame that fits in a specific spot on a wall, you can let us know the "overall outside dimensions" you need.
For a standard 5x7" photo with a little bit of the edge covered all the way around, you should order a 5x7 frame.
Q: I would like a mat with my frame. Is this possible?
A: We can include a mat in the color of your choice. We have a lot of mat colors to choose from. For a list of mats we stock, please see this link: https://www.etsy.com/listing/626690044/add-a-mat-to-your-picture-frame-add-on
We include mats at no extra charge with the purchase of frames 11x14 and smaller. For larger mats or mat-only orders, please contact us for a price quote.
Q: Are your mats Archival quality?
A: We only use mats that conform to all conservation standards. They are fade and bleed resistant and are 100% acid free.
Q: Can I order a custom-sized item, and what is the cost?
A: Yes, for sure! We can customize our sizes. When contacting us about a custom frame, it is helpful to come to us with the following information to streamline the process:
• The dimensions of your artwork
• Frame style and color desired
Please allow up to 24 hours for a reply and refrain from sending multiple messages as it backs up our inbox causing a more delayed response.
Q: How long does it take to receive my order once it is placed?
A: Once we receive payment, we begin construction of your frame order. All of our frames are built from scratch starting with raw wood, with the exception of frames in our ready-made SHIPS TODAY section: https://www.etsy.com/shop/signedandnumbered?ref=seller-platform-mcnav§ion_id=17273576
The process takes 2-3 weeks from start to finish. We strive for quality over quantity.
Once your order ships you will receive an email with the package tracking information. If you need your order sooner or for a specific date, please contact us and let us know as soon as possible. We can usually accommodate you if you let us know what you need! (ᵔᴥᵔ)
Q: How are your frames priced?
A: We price our different frame stocks by the linear foot. Each style has a different price point per linear foot. Contact us if you need a special, larger size that you aren't seeing available in our shop and we will give you a complete price quote.
Q: What is the largest frame size you can make?
A: We can build frames at any size- we have built 7-foot long frames before for local customers... BUT, because we are shipping frames on Etsy, we are limited to the sizes that can safely be shipped via USPS or UPS. Some larger sized frames may require an oversize shipping charge, if you would like a size larger than what's listed in our store please reach out :) On sizes larger than around 11 x 14 inches, we use gallery plexiglass instead of regular glass for safety in shipping.
Q: I am ordering more than one frame. Can I get a price discount?
A: We typically give price discounts on bulk orders of 10 or more frames. The discount is 10% off of the listed price. Since each frame is made by hand, regardless of how many are ordered, we cannot offer special discounts for only a couple of frames since they are quite labor intensive.
Q: Do you offer wholesale discounts?
A: We currently don't offer wholesale although we do offer a 10% discount on orders of 10 or more items.