Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Please contact me if you have any problems with your order.
Q: My print measures 5" x 7". What size frame should I order?
A: The frame sizes listed in our shop refer to the opening on the back of the frame (the size the frame will HOLD).
The viewing area on the front of the frame will be slightly smaller to allow for the frame edge overlap.
If you want a frame built to an exact "viewing area" size, send us a message and we will create a custom listing for you or give you tips on the correct size to purchase.
If you need a frame that fits in a specific spot on a wall, you can let us know the "overall outside dimensions" you need.
For a standard 5x7" photo with a little bit of the edge covered all the way around, you should order a 5x7 frame.
Q: I would like a mat with my frame. Is this possible?
A: We can include a mat in the color of your choice. We have a lot of mat colors to choose from. For a list of mats we stock, please see this link: https://www.etsy.com/listing/626690044/add-a-mat-to-your-picture-frame-add-on
We include mats at no extra charge with the purchase of frames 11x14 and smaller. For larger mats or mat-only orders, please contact us for a price quote.
Q: Are your mats Archival quality?
A: We only use mats that conform to all conservation standards. They are fade and bleed resistant and are 100% acid free.
Q: Can I order a custom-sized item, and what is the cost?
A: Yes, for sure! We can customize our sizes. When contacting us about a custom frame, it is helpful to come to us with the following information to streamline the process:
• The dimensions of your artwork
• Frame style and color desired
Please allow up to 24 hours for a reply and refrain from sending multiple messages as it backs up our inbox causing a more delayed response.
Q: How long does it take to receive my order once it is placed?
A: Once we receive payment, we begin construction of your frame order. All of our frames are built from scratch starting with raw wood, with the exception of frames in our ready-made SHIPS TODAY section: https://www.etsy.com/shop/signedandnumbered?ref=seller-platform-mcnav§ion_id=17273576
The process takes approximately 2-3 weeks from start to finish. We strive for quality over quantity so sometimes things can take longer than originally anticipated but if you're needing your order by a certain date please let us know as soon as possible so that we can do our best to accommodate :)
Q: How are your frames priced?
A: We price our different frame stocks by the linear foot. Each style has a different price point per linear foot. Contact us if you need a special, larger size that you aren't seeing available in our shop and we will give you a complete price quote.
Q: What is the largest frame size you can make?
A: We can build frames at any size- we have built 7-foot long frames before for local customers... BUT, because we are shipping frames on Etsy, we are limited to the sizes that can safely be shipped via USPS or UPS. Some larger sized frames may require an oversize shipping charge, if you would like a size larger than what's listed in our store please reach out :) On sizes larger than around 11 x 14 inches, we use gallery plexiglass instead of regular glass for safety in shipping.
Q: I am ordering more than one frame. Can I get a price discount?
A: We typically give price discounts on bulk orders of 10 or more frames. The discount is 10% off of the listed price. Since each frame is made by hand, regardless of how many are ordered, we cannot offer special discounts for only a couple of frames since they are quite labor intensive.
Q: Do you offer wholesale discounts?
A: We currently don't offer wholesale although we do offer a 10% discount on orders of 10 or more items.